Vacancy Details

Customer Advisor

Employer:
Lewes and Eastbourne Councils
Salary:
£19,547 - £20,744 a year
Location:
Eastbourne Borough and Lewes District Councils
Contract:
Permanent
Working Pattern:
Full Time
Hours:
37 hours per week.
DBS Check:
No
Closing Date:
15/10/2019 at 12:00 PM
Reference:
SD/19/110601
Lewes and Eastbourne Councils

 

Lewes District and Eastbourne Borough Councils

Service Area: Service Delivery

Base: Lewes and/or Eastbourne Office

 

Title: Customer Advisor

Grade: Band C

Salary: £19,547 to £20,744 a year

Hours: 37 hours a week

Contract: Permanent

Are you passionate about using your skills and expertise to deliver great customer service? 

Our Customer Contact team provides the highest level of customer support for a wide range of council services via telephone, email, online, social media and face to face. As a Customer Advisor you will be the first point of contact for customers of the Council and will be a member of a fast paced, multi-skilled customer service team, proactively managing and resolving a wide range of customer requests, making a rapid assessment of the best next step and helping customers to get the help and support they need without having to tell their story again and again.

In this demanding role you will be a team player with good communication skills, personal resilience and experience of working within a fast paced customer service environment dealing with complex or sensitive enquiries.   You will be confident in retrieving and interpreting information from computerised databases, dealing with customer enquiries over the telephone, email and face to face. Experience of using social media to respond to customers is desirable.

The successful candidate will either be based at Southover House, Southover Road, Lewes, BN7 1AB or at our Eastbourne office at 1 Grove Road, Eastbourne BN21 4TW; however you may be required to travel to either location depending on demand.

If you are interested in applying for the above role please complete an application via our Jobs Go Public website and no later than noon on Tuesday 15th October 2019. Interviews will be held on the 21st, 22nd and 23rd October.  

Where no applications are received from those on the Redeployment Register the role will be released for general recruitment.

How to apply

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

Further information on this vacancy