Vacancy Details

Caseworker, Account Management

Lewes and Eastbourne Councils
£19,547 - £20,744 a year
Eastbourne Borough and Lewes District Councils
Working Pattern:
Full Time
37 hours per week.
DBS Check:
Closing Date:
27/08/2019 at 23:55 PM
Lewes and Eastbourne Councils

Lewes District and Eastbourne Borough Councils

Service Delivery, Case and Specialist Services


Caseworker (Account Management)

Grade C

£19,547 - £20,744 a year

37 hours a week

Permanent Contract


You will be a member of a multi-skilled account management and administration team that drives work forward to deliver fast and high quality customer service. 

You will be managing and maintaining customer financial accounts relating to Rent Accounts, Council Tax, Business Rates and over payment of Housing Benefit as well as undertaking related coordination and administration duties.  This will include:-

  • maintaining customer account details
  • setting up payment arrangements and direct debits in order to collect and recover Council owed debts
  • dealing with accounts in arrears, requesting Attachments of Earnings or Benefits Orders.
  • making contact with employers to ensure Orders are actioned
  • processing a range of changes to customer records
  • maintaining and updating Excel spreadsheets
  • monitoring and reviewing arrangements

You will be IT literate, well organised, methodical and numerate with a high level of accuracy and attention to detail.  Experience of validating and processing payments and the maintenance and updating of databases is essential.

The closing date for the receipt of applications is midnight on 25th August 2019.


Interviews will be held week commencing 2nd September 2019.




How to apply

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

Further information on this vacancy