We've noticed you are using Internet Explorer. This is an outdated Web Browser and is not fully supported by this website. Consider switching to a modern Web Browser like Google Chrome.

Vacancy Details

Caseworker (Private Sector Housing)

Employer:
Eastbourne Borough and Lewes District Councils
Salary:
£24,286 – £25,537
Location:
Eastbourne Borough and Lewes District Councils
Contract:
Permanent
Working Pattern:
Full Time
Hours:
37 hours per week.
DBS Check:
Yes
Closing Date:
09/04/2024 at 12:00
Reference:
JTP/24/274611
Eastbourne Borough and Lewes District Councils

Customer First Resolution Team Advisor  - Private Sector Housing  

Permanent

Based in Eastbourne and Lewes

37 hours per week

Band C, £24,286 – £25,537

We are seeking an individual with drive and enthusiasm to join our customer focused Regulatory Services team who work closely with businesses to deliver our Private Sector Housing service across Lewes District Council and Eastbourne Borough Council areas. 

As an Advisor you will:

  • Provide customer focused advice on a range of issues.
  • Interact with customers across multiple channels, face to face, phone, letter, email, via customer portal, self-service channels, and a range of social media channels.
  • Effectively handle cases in conjunction with Specialist Advisors
  • Process a range of applications and grants, including HMO applications, DFG grants and disrepair complaints.
  • Provide support to a team of Specialists in managing databases taking responsibility for the quality of data for two databases Northgate/ Assure and Civica APP, taking responsibility for updating the systems and the customer.
  • Work with other team members to organise and manage workloads effectively, ensuring that all customer and performance standards and targets are achieved.
  • Review and moderate reports and requests, proactively managing and resolving them where possible or referring them to the relevant team or contractor using scripts and processes when required.
  • Actively develop and maintain a good working knowledge of the councils processes and procedures

The successful candidate will be a strong team player with unflagging enthusiasm and genuine commitment to delivering excellent customer service with focus on fulfilling the Council’s aims and objectives. They will also be customer focused, adaptable and have the ability to work with minimal supervision.

Closing date for applications  :      9th April 2024 at midday.

How to apply

Please apply online via the link provided.


 


Please note, we do not accept CVs submitted without a fully completed online application form.

Further information on this vacancy

This vacancy is now closed