Hours: 37 Hours per week which will involve occasional weekend and evening work.
Neighbourhood Advisors will be the first point of contact for customers of the Council out in the town. You will be the face of the Customer First team on the street and in the community.
As a Neighbourhood Advisor you will be a member of a multi-skilled neighbourhood based team, providing a presence in the community, meeting and helping customers, solving and preventing problems and ensuring the highest standards of service are maintained.
You will be making a rapid assessment of the best next step and helping customers to get the help and support they need without having to tell their story again and again. You will be supporting and encouraging customers to use our new 24/7 digital channels, resulting in a faster, simpler and more responsive customer journey.
You will take ownership of standards in your zone and carry out a range of work to maintain and improve standards including: extensive daily patrols in all weathers reporting issues as required; scheduled inspections; ad hoc checks and verifications at the request of other teams; initial investigations into a range of customer complaints/service requests; advising the public when they are in breach of laws, rules and byelaws.
You will be proactive, self motivated and well organised with excellent communication skills and the ability to use your initiative. You will have a strong commitment to providing service excellence.